1. Your membership
A ntosoɔ membership is personal and non-transferable. Your digital member ID identifies you at partner venues — sharing it with someone else may result in the discount being refused and your membership suspended.
Plans renew monthly (Plus GH₵25, Premium GH₵45) unless cancelled before your renewal date. You can cancel any time from Membership → Cancel Membership; access continues to the end of the paid period.
2. Payments and refunds
Payments are collected in Ghana cedis via mobile money or card. A failed payment pauses your discounts until it is settled; we retry automatically for up to seven days.
Membership fees are non-refundable except where required by law, or where we cancel your plan without cause — in which case we refund the unused portion of the month.
3. Using partner discounts
Discounts are set by each partner and may carry conditions — days of the week, minimum spend, or exclusions on set menus and promotions. Conditions are always shown on the venue's page in the app before you claim.
Partners may join or leave the network. We aim to give notice when a listed venue is withdrawn, but the partner list is not guaranteed for the length of your plan.
4. Fair use
Discounts are for your own use and your immediate party. Reselling claims, automating redemptions, or misrepresenting your membership tier are grounds for immediate termination without refund.
5. Liability
ntosoɔ connects you to independent venues; we don't operate them. Service, food safety, and facilities are the partner's responsibility. Our liability is limited to the membership fees you paid in the preceding three months.
6. Changes to these terms
We'll notify you in the app at least 30 days before any material change. Continuing to use your membership after that date means you accept the updated terms.
Questions about these terms?
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