Legal

Privacy policy

What we collect, why we collect it, and the controls you have. Written plainly, because financial data deserves clarity. Last updated 21 August 2026.

lock

Never sold

We don't sell or rent your personal data. Ever.

visibility_off

Anonymous by default

Partners see that you're a member — not your profile.

delete

Delete any time

One tap in Settings removes your account and data.

What we collect

Account details — your name, phone number, and optionally your email and city, so we can create your membership and show deals near you.

Payment records — the mobile money number or card token used for your plan, plus the transaction history shown in the app. Full card numbers are held by our payment processor, not by us.

Redemption activity — which venues you claimed a discount at and how much you saved, so we can show your savings totals and recommend venues.

How we use it

To run your membership, process payments, prevent fraudulent redemptions, and personalise the deals you see. We also produce aggregate reports for partners — for example "412 redemptions this month" — which never identify individual members.

Deal alerts and renewal reminders are opt-out at any time from Settings → Notifications.

Who we share it with

Only the processors we need to operate: our payment provider, mobile money partners, our cloud host, and analytics tooling configured to strip identifiers. Each is bound by contract to use your data solely for ntosoɔ. We disclose data to authorities only where legally compelled.

Your controls

You can export your data, correct it, switch off anonymous analytics sharing, or delete your account entirely from Settings. Deletion removes your profile and redemption history within 30 days, except records we must keep for tax and anti-fraud obligations.

Data is stored encrypted at rest and in transit, and retained only while your membership is active plus the period required by Ghanaian law.

Want your data, or want it gone?

Write to our privacy team and we'll action it within 30 days.

privacy@ntosoo.com